Data & Fair Usage Policy
Fair Usage Policy
Unlimited BeONE Prepaid to BeONE Prepaid Voice Calls
1. The ‘unlimited BeONE Prepaid to BeONE Prepaid calls’ are granted as part of normal everyday mobile voice usage for individual users. This service shall not be re-sold, rented or utilised in any other way except as an individual making calls to other BeONE Prepaid users in the course of a normal day’s activities and in line with average on-net call frequency and minutes per month.
2. Customers who are found to be abusing the service, with call volumes exceeding 100 hours (6,000 minutes) a month, may have their rights to free calls suspended, or subsequent calls beyond 100 hours will be charged to the customer at the prevailing domestic off-net call rates.
3. BeONE reserves the right to implement and enforce this policy, and modify or amend this 100 hour threshold if average on-net call volumes across the entire BeONE Prepaid customer base increases, or decreases, over time.
4. The Subscriber must maintain their accounts to be in an “Active” status throughout the duration of the services in order to continue enjoying the unlimited calls.
5. The unlimited calls can be utilised within
Data Usage Policy
1. Data can only be utilised within Malaysia only. If you are overseas, roaming will be imposed based on the Internet roaming rates set by the respective BeONE roaming partner operators.
2. BeONE does not guarantee or warrant the availability of the data usage and the Subscriber(s) acknowledges and agrees that the data usage is provided on an “as is” basis.
3. To experience 5G speed, you must use a 5G compatible device and the data service is used in an area with 5G network.
4. Software and applications which are used by you to send and/or receive, for uploading and/or downloading of files can contain very large amounts of data (e.g. Peer-to-Peer traffic like Bit Torrent or other similar file sharing applications). These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and also cause network congestion. As a result thereof, a vast majority of customers will be affected from degradation of the quality of Service, and as such is deemed as excessive usage. Excessive usage can also be caused by spamming, virus activities, spy wares and/or other malwares which may reside in Customers’ Devices. These activities may be known or unknown to you and normally operates in the background of the Devices’ operations. Therefore, you must take all precautions and rightful actions to ensure that the above activities are controlled and minimized at all times. BeONE reserves the right to implement and enforce the said Policy at its sole discretion upon occurrence of such activities.
5. The data volume calculation shall take into consideration of ALL activities carried out by you including those knowing or unknowingly done under the Service.
6. The responsibilities and onus of proving shall be on you to ensure that the Devices are free from all viruses, spybots and malwares when using the Service. BeONE reserves the right to release any information if it is required to do so by any law, regulatory body or court of law.
7. You will not be able to use the data service if your account is in Grace Period. For clarity, “Grace Period” shall mean fifty (50) days from the expiry of the validity period of your account. You may only continue to use the Internet Service once you perform a reload during the Grace Period.
International Direct Dial (IDD) and International Roaming
1. IDD and International Roaming services are available to, and in, most countries.
2. To make IDD calls, there must be credit balance in the SIM.
3. IDD rates are applicable for calls originating from BeONE Prepaid subscribers within Malaysia.
4. To make calls and utilise data while roaming, there must be credit balance in the SIM.
5. Calls or data usage while roaming is subject to roaming charges when used overseas.
6. The charges will be based on BeONE’s prevailing rates and the roaming country’s rates. For the avoidance of doubt, all mobile data bundles or allowances can only be used domestically within BeONE’s network. Please refer to our IDD and roaming rates.
Business Rules – Ultra35
1. The Ultra35 monthly recurring MI offers 50GB 5G/4G + 20GB 5G data all day data usage, 10GB hotspot, unlimited calls to all network and unlimited YouTube & Facebook every day for 30 days.
2. The 50GB 5G/4G + 20GB 5G data, 10GB hotspot data, unlimited calls and unlimited YouTube & Facebook is applicable for domestic usage within Malaysian only.
3. The 50GB 5G/4G + 20GB 5G data is personal use only, cannot be shared as hotspot.
4. Unlimited voice calls to all networks and is applicable for domestic usage within Malaysia network only. Video calls and voice calls to special numbers are excluded. FUP 1000 mins.
5. Ultra35 is an auto-recurring MI and will be auto renewed every 30 days with sufficient credit. The Ultra35 subscription will be auto-terminated if there is insufficient credit in the account.
6. The subscription fee for Ultra35 monthly recurring MI is not pro-rated. RM30 will be deducted from the account upon successful subscription.
7. Customers can subscribe at any time. Only the usage after the successful subscription will be calculated under the Ultra35 MI subscription.
8. The Ultra35 data quota will expired at the end of the validity. Any unutilised Ultra35 data will not be carried forward.
9. The Unlimited YouTube & Facebook is subject to a Fair Usage Policy of 50GB per 30 days is applicable. High speed data and Unlimited FREEBIE for YouTube & Facebook Apps is only for subscribers’ individual use and cannot be
shared with any other person(s) or devices in any manner (including modems or mobile hotspot).
10. The Ultra35 MI does not extend the account validity.
11. Customer can request to activate the 5G access via Prepaid app upon successful activation or successful port in.
12. The Ultra35 MI plan can be subscribed via Prepaid App or by dialing *108#.
13. MI Monthly plan is NOT stackable. At any one time, customer can only have 1 active MI plan.
14. Customers who purchase the auto-recurring MI Monthly plan is allowed to purchase the 30 days 5G booster.
15. Customers who purchase the MI Monthly plan is allowed to purchase Data Top Up.
16. Customers with active MI Monthly Add-ons (redVIDEO, redSOCIAL, redMUSIC redCALL, redSMS when still with validity and after validity can subscribe Ultra35. Add-ons is stackable.
Business Rules: YouTube & Facebook
1. The unlimited YouTube & Facebook is applicable for domestic usage within Malaysian only.
2. When the customer is streaming YouTube & Facebook the unlimited bucket will be utilized first.
3. Once the unlimited bucket have been fully utilized, subsequent YouTube & Facebook usage will be deducted from the main data bucket.
4. When the customer is browsing the web, playing online games, sharing data the main data bucket will be utilized.
5. Accessing links in YouTube & Facebook :
• If the content is within YouTube & Facebook, your unlimited quota will be used.
• If the content link directs you outside of YouTube & Facebook:
• If you have remaining intent quota balance – your internet plan quota will be used for the content else the usage will be slowed to 256kbps.
6. The unlimited YouTube & Facebook is bundled with the NEW Ultra35 MI plan and is not optional.
7. The unlimited YouTube & Facebook will be auto renewed every 30 days should the Ultra35 MI plan remain active.
8. The unlimited YouTube & Facebook quota will expire at the end of 30 days.
9. Unlimited YouTube & Facebook can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
10. If there is insufficient credit and Ultra35 MI plan is not auto-renewed, the unlimited YouTube & Facebook will be automatically terminated.
11. Upon 100% utilization of the unlimited YouTube & Facebook, any further Internet usage will be deducted from the bundled high speed data or available Data Top Up.
12. Unlimited YouTube & Facebook is only for subscribers’ individual use and cannot be shared with any other person(s) or devices in any manner (including modems or mobile hotspot).
13. redONE will strive to fully utilise unlimited YouTube & Facebook quota whenever the customer is streaming via unlimited YouTube & Facebook quota. However, there may be instances where the unlimited YouTube & Facebook quota may inadvertently be used even when there is no streaming content on YouTube & Facebook partners happening or the data quota from the customer’s plan may be accidently used to stream instead of the unlimited quota. These could occur due to a number of reasons including technical issues such as missed configuration or whitelisting of wrong IP address by third parties or due to the YouTube & Facebook partners changing or updating their IP addresses and URL without giving redONE sufficient notice to update our system. Customer must acknowledge the possibility of these instances happening and agree not to hold us liable.
Business Rules: Bonus 5G Data
1. The Bonus 5G data is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be running on your 4G data.
2. To enjoy 5G, please ensure that:
• You are using a 5G capable device;
• You have a 4G LTE SIM.
• You have 5G settings enabled on your device.
• You are within 5G coverage.
3. The Bonus 5G data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on 5G networks only.
4. Your Bonus 5G data will be deducted from 5G data pool first before using the 5G/4G data.
5. The Bonus 5G data is for personal use only.
6. No charge for the 5G data. Customer will not be able to enjoy the 5G data should the line is suspended.
7. Customers cannot request to cancel the 5G data.
